eLawyer Recruitment
www.elawyer.com.my
Our client is a MNC and have more than 6000 employees in 43 countries. They are building a global business centre in Penang and they are now expanding, looking for legal talents who are interested to venture into intellectual property field to be part of their team.

Candidates with Patent or Trademark experience are preferred but not a must. Candidates with only legal experience (without Patent or Trade mark experience) are welcome to apply too.
Customer Service Specialist - Patent Annuities / Trademark Maintenance (Penang)
In House
Intellectual Property,Others
Full Time/Permanent
Penang, MALAYSIA
2 - 10 Year(s)
Bachelor Degree
21/03/2021
� Provide professional, efficient, high quality service to a portfolio of (key) renewals customers on a day-to-day basis
� Collaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels
� Ensure compliance with department and legal procedures and take immediate and appropriate action when risks arise
� Guarantee customers receive a professional, efficient and courteous response to queries
� Develop a successful working relationship between the local team and global teams
� Occasionally be responsible for managing projects as assigned for existing customers
� Assist team members with additional workloads as deemed necessary by business/customer needs
� Ensure appropriate turnaround times and response quality to meet customer targets and to align workflow with business objectives
� Embrace initiatives to reduce manual exceptions/work around to facilitate a more seamless partnership with customers
� Understand and adhere to ISO 9001 processes at all times
� Ensure that customer profiles are kept up to date in order to provide the relevant areas of the business with current information
- undergraduate degree from an accredited college/university
- experience in patent / trademark is an added advantage but not a must
- candidates with only legal experience (without Patent or Trade mark experience) are also welcome to apply
- must be willing to relocate to work in Penang and to work night shift between 8pm to 8am
- good communication skills and good English



This position is only open to Malaysian citizens.

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